Grievance redressal

Operator:: HBSL
Effective date:: 6 August 2026

HBSL appoints a Grievance Officer under the Digital Personal Data Protection Act, 2023. This is how to raise a complaint about HBSL, our services or our handling of your data, and how it is escalated if we do not resolve it.

Step 1Support

Email hbslbharat@gmail.com or call +91 72929 14859 with your enquiry or invoice reference and what went wrong. We acknowledge within 24 hours. Support hours are Monday to Saturday, 9:00 – 19:00 IST.

Step 2Grievance Officer

If support does not resolve your complaint, or you are unhappy with the outcome, escalate it to our Grievance Officer.

Grievance Officer: Shiv Shambhu Kumar Bharti
Company: HBSL
Email: hbslbharat@gmail.com
Phone: +91 72929 14859
Hours: Monday to Friday, 10:00 – 18:00 IST

Postal address

HBSL
Market Main Road, Near Chota Shiv Mandir,
Phusro, Dhori, Bokaro,
Jharkhand — 825102, India

The Grievance Officer acknowledges within 24 hours and disposes of the complaint within 15 days.

Step 3Consumer forum

If you remain dissatisfied, you may approach the National Consumer Helpline on 1915, or the consumer commission with jurisdiction over Bokaro, Jharkhand. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.

Complaints about our products

HBSL operates products of its own under separate brands and on separate websites. A complaint about one of those products is best raised through that product’s own grievance process, which is published on its site. Raise it here if you cannot, and we will route it.

Registered office

HBSL
Market Main Road, Near Chota Shiv Mandir,
Phusro, Dhori, Bokaro,
Jharkhand — 825102, India