Policies

The documents governing your use of this website and any engagement with HBSL. Each is published in full at its own address and carries its own effective date.

• Terms & conditions

  The terms governing use of the HBSL website and the services offered through it, operated by HBSL.

  Effective 6 August 2026

• Privacy policy

  How HBSL collects, uses, shares and retains personal data through the HBSL website and in the course of client engagements.

  Effective 6 August 2026

• Cancellation & refund policy

  When an HBSL engagement can be cancelled, what is payable if it is, how defects are remedied, and how refunds are paid.

  Effective 6 August 2026

• Service delivery policy

  How HBSL delivers software and platform work — where we operate, working hours, delivery against milestones, and what handover includes.

  Effective 6 August 2026

• Grievance redressal

  How to raise a complaint with HBSL, how to escalate it to the Grievance Officer, and the timelines that apply.

  Effective 6 August 2026

Operator: HBSL